Ask Yogi Support

Ask Yogi Universe, LLC · Last updated: October 29, 2026

Need help with Ask Yogi? Whether it is your readings, your account, a subscription or a purchase, we are here.

Contact us

We reply within 2 business days.

To help us help you faster, please include:

The email address on your Ask Yogi account
Your device — iPhone, iPad or Android
Where you bought your subscription — Apple App Store, Google Play, or askyogi.com
A short description of what is happening
A screenshot, if you have one

FOR YOUR SECURITY: Never send us passwords, full payment card numbers or bank account details. We will never ask you for them.

Ask Yogi Universe, LLC

971 US Highway 202N #6984, Branchburg, New Jersey 08876, USA

Who can use Ask Yogi

You must be at least 13 years old to have an Ask Yogi account. If you are between 13 and 18, or under the age of majority where you live, you may use the app only with the involvement and consent of a parent or legal guardian, who is responsible for any purchase made on the account.

Subscriptions and billing

Where you bought it decides who handles it

This matters for every question below, so it is worth getting right first.

Bought inside the app — Apple or Google processed the payment, and they handle cancellations and refunds under their own policies.
Bought on askyogi.com — we handle it. DoDo Payments, Inc. acts as merchant of record for those transactions.

Free trials — please read before you start one

We run two kinds of free trial, and the paywall tells you which one you are starting before you agree to anything:

No payment method. Nothing is charged automatically. When the trial ends, the free features stay and the paid features stop.
Payment method required. If you do not cancel before the trial ends, your subscription begins and you are charged.

Before you start, the paywall shows you the length of the trial, the price that follows, and how often you will be billed. Trial lengths can change from time to time; whatever was shown to you when you started is what applies to you.

To avoid being charged, cancel before the last day of the trial. Cancelling during a trial does not cut it short — you keep access until the trial would have ended.

Cancel an Apple App Store subscription

Open Settings on your iPhone or iPad
Tap your name at the top
Tap Subscriptions
Tap Ask Yogi
Tap Cancel Subscription and follow the steps

Cancel a Google Play subscription

Open the Google Play Store
Tap your profile icon
Tap Payments & subscriptions
Tap Subscriptions
Tap Ask Yogi
Tap Cancel subscription and follow the steps

Cancel a subscription bought on askyogi.com

Sign in at askyogi.com, open Account → Subscription, and select Cancel. You can also email support@askyogi.com and we will cancel it for you.

Cancelling always takes effect at the end of the period you have already paid for. You keep your access until then.

IMPORTANT: Deleting the app, or deleting your account, does not cancel a subscription. Cancelling and deleting are separate actions. If you want both, do both — cancel the subscription first.

What you will see on your bank statement

Purchases made on askyogi.com are handled by DoDo Payments, Inc., which acts as the merchant of record. That means DoDo Payments is the seller of record for the transaction, issues your receipt, accounts for any tax, and may appear on your statement under its own name rather than "Ask Yogi."

If you do not recognise a charge, email support@askyogi.com before disputing it with your bank. We will identify it for you, usually the same day. Please give us 15 days to put it right before starting a chargeback — a chargeback freezes the transaction and makes it harder for us to help.

Refunds

ALL PURCHASES ARE FINAL AND WE DO NOT GIVE REFUNDS.

Here is why, plainly. Everything we sell is digital content delivered to you in full and immediately. Buy a report and it is generated at once. Start or renew a subscription and every reading it covers — daily, weekly, monthly, annual — becomes available on day one, not released to you over time. You can read, save and export all of it straight away, and you keep it. Our side of the deal is complete the moment you have access.

Cancelling stops future charges. It cannot undo content that has already been delivered to you.

Four exceptions

1. A billing error. Charged twice, charged after cancelling, charged an amount you never agreed to. That is not a refund question — it is a mistake, and we correct it in full, wherever you bought. Email support@askyogi.com.

2. The EU and UK right of withdrawal. Explained in its own section below.

3. Your local consumer law. Wherever the mandatory consumer law of your country gives you a right to cancel or to a refund, that right applies, and nothing on this page or in our Terms takes it away.

4. Apple’s and Google’s own policies. For anything bought inside the app, Apple and Google decide refunds under their own rules. That decision is theirs, not ours — they can grant one where we would not.

Where to ask

Bought in the app on Apple. Apple decides. Go to reportaproblem.apple.com. We cannot process or override an Apple refund, but email us and we will help you identify the purchase.

Bought in the app on Google Play. Google decides. Request it through the Play Store, or see Google’s refund policies at support.google.com/googleplay/answer/2479637. As above, we can help you identify the purchase.

Bought on askyogi.com. We are your point of contact — Apple and Google have no record of these purchases at all. Email support@askyogi.com with your registered email address, the approximate date, and what you bought. DoDo Payments, as merchant of record, may also refund a transaction under its own policies.

If you are in the EU, the EEA or the UK

You normally have 14 days to withdraw from a purchase of digital content.

Because our content is delivered in full the moment you buy it, that right ends as soon as delivery begins — but only if you expressly asked for immediate delivery and acknowledged that you were giving up the right. At our website checkout, that is the tick box you see before you pay.

If you tick it, you receive your content at once and the 14-day right ends for that purchase.
If you do not tick it, we wait 14 days before delivering, and your withdrawal right stays intact during that time.

To withdraw within that period, email support@askyogi.com. You do not need to give a reason.

Purchases and access

Restore your purchases

If you have reinstalled the app, changed devices, or a purchase is not showing:

Open Ask Yogi
Go to Settings
Tap Restore Purchases
Follow the on-screen steps

Make sure you are signed in to the same Apple or Google account you bought with, and to the same Ask Yogi account. If it is still missing, email support@askyogi.com with the name of the purchase and roughly when you made it.

A report I bought will not open

Contact us with the report name, the approximate purchase date and your account email address. Reports are generated at the moment of purchase and saved to your account, so this is almost always a sync problem we can fix.

Additional horoscopes — charts for other people

You can add charts for other people — a partner, a spouse, a sibling, a parent, a grandparent, a child aged 13 or over. Each additional chart is a paid add-on, and you see the price before you buy.

How it works:

You buy the additional chart, then send that person an invitation link.
They complete their own onboarding and enter their own birth details.
Invitations may only be sent to people aged 13 or over. Please do not invite anyone younger.
Once they have onboarded, you continue to see their chart.
They can revoke your access at any time from their own settings. If they do, they keep their own chart by taking out their own subscription.
If an invitation is never accepted, we delete the contact details you gave us for that person after 30 days.

Please only share someone else’s birth details with us if you have their permission.

Your account and your data

Delete your account

In the app: Settings → Account → Delete Account, then follow the steps.

By email: write to support@askyogi.com from your registered address. We may need to confirm that you own the account before we act.

Deleting your account does not cancel an Apple or Google subscription. Cancel that separately, and do it first.

A small amount of information may be kept where the law requires it. Our Privacy Policy explains exactly what, and for how long.

Your privacy rights

Depending on where you live, you can ask us for a copy of your data, ask us to correct it or delete it, object to certain uses, and withdraw any consent you have given. Email support@askyogi.com and tell us what you want. We will never charge you or treat you worse for asking.

If you are in the EU, the EEA, the UK or Switzerland, you can also reach us through our appointed representative, Prighter: https://app.prighter.com/portal/AskYogi

Update your birth details

Your birth date, birth time and birth place generate everything in your chart, so a mistake there changes every reading you get. Open your Profile to review or edit them. Changing them will change your charts, your predictions and any report you generate afterwards.

Location

We use your city-level location to time your daily reading correctly, so that a given day’s reading begins at the right moment where you actually are. You can turn the permission off at any time in your device settings — we then fall back to the location saved in your profile.

AI features

Ask Yogi’s chat and voice features are powered by AI, not by a human astrologer. Nobody is sitting and reading your messages to reply to them.

By default, your conversations are processed on our own servers, by a model we host ourselves.
When demand is high or our own system is unavailable, we use DeepSeek — either directly, or through OpenRouter, which routes only to DeepSeek models. Prompt retention is switched off.
Voice notes: the audio is transcribed and then deleted. We keep the text, not the recording.
The app never records a phone call, and never listens except while you are holding the record button.
We do not use your conversations to train AI models.

Section 7 of our Privacy Policy has the full detail.

Astrology readings

Why are my readings different from one another?

Different reports look at different parts of your chart — planetary positions, houses, techniques, time periods. They are meant to be read alongside each other, not as competing answers to the same question. If something looks badly off, check your birth details first.

What if I do not know my exact birth time?

Most features still work. The calculations that depend on the exact moment — your rising sign and house placements, for example — will be less precise, or unavailable. If you find your exact time later, update your profile and your charts regenerate.

Are the predictions guaranteed?

No. Everything Ask Yogi provides is for entertainment, personal reflection and general information. Astrology is not a scientifically established method of forecasting events. We do not guarantee any personal, financial, professional, relationship, health or other outcome, and your experience may differ entirely from someone else’s.

ASK YOGI IS NOT A SUBSTITUTE FOR PROFESSIONAL ADVICE. Nothing in the app is medical, psychological, legal or financial advice. For a health concern, please see a qualified healthcare professional. For money or legal matters, please see a qualified adviser. If you are in crisis or thinking about harming yourself, please contact your local emergency services or a crisis helpline in your country.

Our Disclaimer sets out the full position.

Technical help

The app is not working properly

Check your internet connection
Update Ask Yogi to the latest version
Close the app completely and reopen it
Restart your device
Confirm you are signed in to the right Ask Yogi account

Still stuck? Email support@askyogi.com with your device, its operating system version, and a short description of what is happening. A screenshot helps a great deal.

Report a problem with content

If anything in the app looks wrong, offensive or broken, tell us at support@askyogi.com and we will look into it.

Feedback and feature requests

We build from what people ask for. If you have an idea for a new reading, a report, or an improvement anywhere in the app, send it to support@askyogi.com.

Legal

Privacy Policy — https://www.askyogi.com/en/privacy
Terms of Service — https://www.askyogi.com/en/terms
Disclaimer — https://www.askyogi.com/en/disclaimer
Consumer Health Data Policy — https://www.askyogi.com/en/consumer-health-data-privacy-policy

About Ask Yogi

Ask Yogi — Personal Astrology. Personalised astrology for every part of life: birth charts, daily, weekly, monthly and annual readings, compatibility, astrological remedies, AI chat and voice, and in-depth reports across love, career, family, money and more.

Ask Yogi Universe, LLC

971 US Highway 202N #6984, Branchburg, New Jersey 08876, USA

support@askyogi.com · https://www.askyogi.com/en